In a groundbreaking move, Capitec has announced plans to offer Smart ID and passport application services at its branches. This service rollout, set to begin in October 2025, will revolutionise how South Africans access essential government documents. It is a significant step in modernising the process and making services more accessible across the country, particularly in underserved rural areas.
Thank you for reading this post, don't forget to subscribe!Capitec’s Partnership with the Department of Home Affairs
Capitec’s collaboration with the Department of Home Affairs (DHA) is a major step toward improving public service delivery. By leveraging its extensive branch network, Capitec aims to expand the reach of DHA’s digital services. This partnership builds on the ongoing efforts to modernise South Africa’s public service delivery and provide more efficient, convenient services to citizens.
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“Home Affairs is now digitalising this long-standing partnership after Capitec and FNB became the first banks to respond positively to our invitation,” said Home Affairs Minister Leon Schreiber in a statement.
Timeline for the Rollout
The service will initially be available at 10 Capitec branches starting in October 2025. By early 2026, the bank plans to expand the offering to 100 branches across South Africa, ensuring that more citizens have access to these critical services. Over time, Capitec’s goal is to extend the service to 1,000 branches by 2029.
How Capitec Will Issue Smart IDs and Passports
Capitec’s new service will streamline the application process for Smart IDs and passports. The process includes the following steps:
- Photo Capture: If the DHA does not have a suitable photo on file, clients can visit designated terminals at Capitec branches to have their picture taken.
- Biometric Verification: Clients will enter their ID number and undergo biometric verification, ensuring that their identity matches the DHA’s records in real-time.
- Collection: The processed Smart ID or passport will be ready for collection at the same branch within a few weeks.
This approach simplifies the process, reducing the need for South Africans to visit DHA offices or wait in long queues.
The Benefits of Capitec’s New Service
Capitec’s Smart ID and passport service offers numerous advantages for South Africans. The most significant benefit is accessibility. By bringing these services to branches, Capitec is making it easier for people, particularly those in rural areas, to access government services.
The move also addresses the frustrations that many South Africans experience when applying for identity documents. Long queues and limited access to DHA offices will become a thing of the past.
“By combining our technology, branch network, and client-first approach with the DHA’s mandate, we are making essential services faster, simpler, and more accessible for millions from suburbs to rural areas,” said Capitec CEO Graham Lee.
Capitec CEO Graham Lee’s Vision
Capitec’s CEO, Graham Lee, emphasised the bank’s commitment to public service and improving access to government services. According to Lee, this collaboration is just the beginning of a broader strategy to help South Africans navigate the challenges of accessing essential services.
Learn more about how Home Affairs is transforming services with the Get Your ID Delivered to Your Door: Home Affairs’ Game-Changing Digital Revolution.
Smart ID and Passport Services via Mobile App
Capitec’s plans go beyond physical branches. The bank will also integrate the application process into its mobile banking app, allowing users to apply for Smart IDs and passports from the comfort of their homes. This service will be complemented by home delivery options, further enhancing convenience.
Why Capitec’s Service Expansion Matters
The launch of Capitec’s Smart ID and passport services is a critical step in improving digital access to government services. The DHA’s partnership with Capitec and FNB signifies a shift toward a more digital-first approach, reducing the need for physical visits to government offices.
For many South Africans, this will be a welcome relief, particularly in rural and underserved areas where access to DHA offices has traditionally been limited.
A Shift Toward Digital Public Service Delivery
Home Affairs Minister Leon Schreiber noted that Capitec’s participation marks a turning point in the delivery of public services. This digital-first approach, in partnership with the banking sector, will ensure that more South Africans have easy access to important government services.
“It is safe to say that this marks the beginning of the end for Home Affairs queues, and the start of a new digital-first era in public service delivery,” Schreiber added.
Capitec’s Previous Stance on eHomeAffairs
In the past, Capitec expressed hesitation about participating in the eHomeAffairs program due to concerns over the size of its branches. However, after careful consideration, Capitec decided to take part in this transformative project, recognising its role in increasing access to vital services.
Looking Ahead: Future Enhancements
As the Smart ID and passport services gain traction, Capitec plans to continuously improve and refine the service. The bank is committed to providing a seamless, hassle-free experience for South Africans, whether through in-branch services or the mobile app.
Discover how Home Affairs is simplifying identity verification with Home Affairs Launches Digital ID Verification to Streamline Identity Checks.
A New Era of Convenience
Capitec’s decision to offer Smart ID and passport services at its branches is a game-changer for South Africans. By combining the reach of its extensive branch network with cutting-edge technology, Capitec is making it easier than ever to access vital identity documents. The partnership with the DHA signals the beginning of a new digital-first era in public service delivery, providing greater convenience and accessibility for all South Africans.
For more information on Capitec’s plans and services, visit the Capitec website.
