Residents of Ekurhuleni welcomed a rare break this July as Mayor Nkosindiphile Xhakaza announced the immediate suspension of the R126 fixed electricity tariff charge. The city acted swiftly in response to widespread protests in Tembisa, where people voiced anger over rising living costs.
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Mayor Xhakaza said in his official release: “The suspension aims to enable comprehensive, inclusive, and orderly engagement with affected communities”. “We must systematically and effectively address the legitimate concerns raised by residents while reducing the likelihood of a repeat of the destructive and violent events that we saw in Tembisa in 2022.”
City Follows Regulator’s Guidelines in Setting Tariffs
Ekurhuleni created the R126 fixed charge as part of its latest tariff structure, following directives from the National Energy Regulator of South Africa (NERSA). The city explained that the charge would help cover infrastructure maintenance and support long-term electricity sustainability, especially for lower-consumption users.
Still, many residents felt the new tariff unfairly burdened households already struggling with high unemployment and inflation. The timing of the tariff sparked immediate resistance.
Protests in Tembisa Highlight Community Frustration
The recent protests in Tembisa brought back memories of the violent unrest in 2022, which caused severe property damage and tragic loss of life. Although the city understands residents’ frustration, Mayor Xhakaza emphasized the importance of engaging peacefully.
“We remain fully committed to engaging robustly with residents on tariffs and broader service delivery concerns,” he said. “However, we must clearly state that we will act decisively against violence, vandalism, and criminality. Such conduct will not go unchallenged.”
He stressed the need to separate genuine protest from illegal acts. “We will not tolerate anyone exploiting legitimate grievances for criminal purposes.”
Immediate Changes to Electricity Bills
Ekurhuleni has suspended the R126 fixed charge and begun updating its billing system. The city will submit the decision for formal endorsement by the Ekurhuleni Metropolitan Municipal Council. After approval, officials plan to hold structured public consultations.
City Launches Broad Social Relief Package
Ekurhuleni has introduced new measures to help vulnerable residents, as announced in the 2025 State of the City Address. The city has revised property value thresholds to extend relief, offering more households access to support programs.
A debt rehabilitation program allows qualifying over-indebted residents to write off their debt if they keep up future payments. The city has also raised the indigent threshold, enabling more vulnerable families to access free basic services and additional benefits.
The city has dropped the R1,500 service connection fee for residents affected by cable theft. From July to September 2025, residents caught tampering with meters can regularise their connections without facing penalties.
Mayor Xhakaza reiterated his commitment to social justice. “These targeted social interventions reflect our sustained efforts to deliver fair services and meaningful support to those most affected by current economic conditions,” he said.
Next Steps: Public Consultation and Engagement
The suspension marks a pause, not a cancellation. Official public engagement will shape future tariff decisions. “Our priority remains finding an equitable, sustainable, long-term solution that protects residents’ interests and maintains the financial health of our municipal services,” Mayor Xhakaza said.
He urged residents to engage constructively. “We ask all residents to remain calm and participate constructively in our planned consultative processes. The utility will base ultimate resolution on input from the community,” he added. “We remain committed to transparent, accountable leadership and ensuring that every community voice has value in this process.”
Stay Informed and Get Involved
Residents should attend Ekurhuleni’s Integrated Development Plan (IDP) consultation sessions and public hearings. The city will share updates on ekurhuleni.gov.za and its social media platforms.
Send petitions to encourage council and mayoral committee consideration. As Mayor Xhakaza put it, “We need your petitions so we can take your concerns to council and return with a lasting solution.”
Questions and Answers
Why did Ekurhuleni introduce the fixed charge?
The city levied the charge in line with national regulations to cover infrastructure and operational costs, but many residents found it unaffordable.
Is the charge now gone for good?
No. Ekurhuleni has suspended the charge pending further consultation and council approval.
How can I access indigent support or debt relief?
Visit your local municipal office or the city website for eligibility and application details.
Closing Message From Mayor Xhakaza
“Some have no interest in finding lasting solutions, but this administration will always listen and respond to the genuine needs of our people,” Mayor Xhakaza said.
The tariff suspension shows the city’s willingness to listen and respond to public pressure. Moving forward, transparent communication, inclusive consultation, and targeted relief will help build a more resilient and fair Ekurhuleni.
For media inquiries, contact Acting Mayoral Spokesperson Mr. Ramatolo Tlotleng at 074 478 4403 or [email protected].
