On Tuesday, 12 August 2025, the Germiston Home Affairs office suffered a devastating fire following a petrol bomb attack during protests. The fire severely damaged the building, disrupting vital government services. These include identity document and passport applications. No injuries were reported, but the incident has caused significant inconvenience for residents needing Home Affairs services in Germiston and surrounding areas.
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Mobile and Alternative Service Centres
To maintain service delivery, the Department of Home Affairs swiftly deployed mobile offices around Germiston. Residents can now apply for smart ID cards and passports at the Germiston Civic Service Centre car park. It is equipped to handle these applications. Additionally, reprints of certificates can be requested at any Home Affairs office throughout Gauteng.
Other Locations for Specific Services
The Alberton and Boksburg Home Affairs offices are managing birth registrations delayed by the fire. For all other services, such as marriage registrations and general enquiries, officials advise residents to visit nearby Home Affairs offices. This arrangement will remain in place until the Germiston centre is fully restored.
Government Response and Safety Assurance
Deputy Minister of Home Affairs, Njabulo Nzuza, visited the affected Germiston office on 13 August 2025. He affirmed the department’s commitment to restore services quickly. He assured the public that all necessary measures are being taken. These measures aim to provide continuous and accessible service through mobile units and alternative locations. The department is also collaborating closely with police authorities to investigate the attack and ensure security.
What You Need to Know When Applying
Residents needing to apply for or collect identity documents and passports should head directly to the Germiston Civic Service Centre car park. Alternatively, they can go to one of the mobile units set up nearby. It is advisable to check the Home Affairs website or call their customer support. This will help confirm operating hours and required documentation before visiting.
To ensure services continue, mobile Home Affairs offices have been deployed:
• Smart ID card and passport applications are being processed at the Germiston Civic Service Centre car park.
• Reprints of certificates can be done at any Home Affairs office in Gauteng.
• Late registration of births is being handled at the Alberton and Boksburg offices.
Longer-Term Plans
Discussions are underway with public works authorities to determine the possibility of acquiring a new permanent Home Affairs office in Germiston. The priority remains to resume full, safe operations as soon as possible. This is essential to serve the needs of the community effectively.
eHome Affairs: Applying Online
The Department of Home Affairs encourages residents to use eHome Affairs, its online platform that enables users to submit ID and passport applications, make payments, and book appointments securely. Although applicants must still visit a Home Affairs office or mobile unit to capture biometrics such as photos and fingerprints, eHome Affairs streamlines the process and significantly reduces time spent in queues. For more information or to register, visit the official site at ehome.dha.gov.za.
Other Department of Home Affairs Locations Ekurhuleni
Residents of Ekurhuleni have several alternative Home Affairs offices to choose from while the Germiston office remains closed. These include:
- Boksburg District Office – Corner of Bank & Market Street
- Edenvale District Office – 116 Van Riebeeck Street, Edenvale 1610, Old Checkers Building on the corner of Hendrik Potgieter and Van Riebeeck Streets
- Springs Regional Office – 1 Welgedacht Road, Springs
- Alberton Medium Office – Trust Bank Building, Corner Voortrekker and Penzane Street
- Brakpan Medium Office – Elveko Building, 118 Kingsway Avenue
- Germiston Large Office – (current office affected by fire)
- Kempton Park Medium Office – 1st Floor, Kempton Park Square, Corner Monument and Voortrekker Road
- Nigel Medium Office – 80 North Street
Residents are encouraged to visit these offices for various Home Affairs services depending on their location and needs.
Batho Pele
The recent fire at the Germiston Home Affairs office has undeniably disrupted essential services for many residents. However, with the swift deployment of mobile offices, the availability of multiple alternative locations in Ekurhuleni, and the convenience of the eHome Affairs online platform, the department remains committed to ensuring that identity and passport services continue without significant interruption. Residents are encouraged to stay informed, use the available resources, and remain patient as restoration efforts progress. By working together, the community and government can navigate this challenging period and restore full, safe service delivery as soon as possible.
