How to Reset Your MyUnisa Password in 2025: Step-by-Step Guide

Whether you’re a first-year student preparing for registration or a returning learner needing access to study material, getting locked out of your myUnisa account can be incredibly stressful. For many South African students balancing NSFAS funding, part-time jobs, and online exams, a forgotten password is a frustrating but common issue.

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This practical guide is here to help. It walks you through how to reset your myUnisa password in 2025, troubleshoot common issues, and get back into your account without delay.

What Is MyUnisa and Why You Need It

MyUnisa is the official online portal for the University of South Africa (Unisa). Students use it to:

• Register for modules
• Access study materials and assignments
• Submit coursework
• Track academic progress and exam schedules
• Communicate with lecturers and peers
• View NSFAS and financial information

Without your login credentials, you can’t access any of these resources, which makes it vital to reset your password as soon as possible when issues arise.

Step-by-Step: How to Reset Your MyUnisa Password in 2025

Step 1: Go to the MyUnisa Website

Visit https://my.unisa.ac.za/portal

Step 2: Select “Forgotten UNISA Password?”

Look just below the login area and click the “Forgotten UNISA Password?” link.

Step 3: Enter Your Student Number

Input your 8-digit student number in the field provided.

Step 4: Provide Your ID or Passport Number

Type in the ID or passport number used when you first registered with Unisa. This information must match what is on record.

Important: If you’ve changed your ID number or made an error, the system may not allow you to proceed.

Step 5: Check Your Email

A password reset link will be sent to the email address Unisa has on file—either your myLife email or your personal email used during registration.

Step 6: Create a New Password

Click the reset link and follow the instructions. Your new password should include:

• At least one capital letter
• At least one number
• A minimum of 8 characters

Choose a password that is strong and easy to remember.

Common Issues and How to Fix Them

Problem 1: No Reset Link Arrives

Possible Cause: Wrong or outdated email address on file.
Solution: Contact Unisa support to update your details.

Problem 2: Mismatch of ID or Student Number

Possible Cause: Typing errors or outdated records.
Solution: Double-check spelling and use your registered ID number exactly as it appears in the system.

Problem 3: Account Locked After Multiple Attempts

Solution: Wait 30 minutes before trying again. If still locked, contact the ICT helpdesk.

How to Reset Your myLife Email Password

Your myLife email is critical for receiving academic updates, assignment notifications, and official communication from Unisa.

Reset Steps:

1. Go to https://outlook.office365.com
2. Enter your email (e.g., [email protected])
3. Click on “Forgot Password”
4. Follow the prompts using your backup email or recovery phone number (if set up)

If this doesn’t work, contact [email protected] for assistance.

Tips for Creating a Strong Password

To protect your account and avoid future resets, follow these tips:

• Avoid using your name, birth date, or common words
• Combine uppercase and lowercase letters with numbers and special characters
• Try using a memorable phrase or abbreviation (e.g., Study4Success2025)
• Save your password in a secure password manager

How Long Will the Reset Email Take?

Most students receive the reset link within 5 to 15 minutes. However, during peak registration or exam periods, it could take longer.

If no email arrives after 24 hours, contact the support team.

Contact Details for Additional Help

If the self-service steps don’t work, reach out directly to Unisa support.

Unisa ICT Support:

• Email: [email protected]
• myLife Email Help: [email protected]
• Toll-Free Call Centre: 0800 00 1870
• Website: www.unisa.ac.za

When emailing support, include your:

• Full name
• Student number
• ID or passport number
• Clear description of the issue

Read more: UNISA Data Provision for Students – 2025 Academic Year

Frequently Asked Questions (FAQs)

Can I use my phone to reset the password?
Yes. The Unisa website is mobile-friendly and supports password reset via smartphone browser.

Is the process the same for postgrad and short-course students?
Yes. All Unisa students use the same myUnisa login system.

What if I forgot both myUnisa and myLife passwords?
You’ll need to reset both separately or request help from both myUnisa and myLife support teams.

Final Checklist Before Resetting

Use this list to make sure you’re ready:

• Have your student number and ID/passport number
• Access your registered email
• Use the official Unisa website
• Don’t try too many attempts too quickly
• Contact support if you don’t receive the link within 24 hours

Also check: NSFAS Payment Dates – July 2025

Getting locked out of your student account can be frustrating, but it doesn’t have to slow you down. This guide gives you all the tools to reset your myUnisa password quickly and confidently in 2025.

Stay informed, stay secure, and don’t hesitate to ask for help.
Visit www.unisa.ac.za to update your student records, check registration dates, or explore available support services.